Terms and Conditions

Welcome to Handyman Harpenden Solutions - These terms and conditions are designed to ensure a clear, fair, and professional working relationship. By engaging our services, you agree to be bound by these terms and conditions, together with any relevant information, policies, and pricing details stated on our website.

1. Work Area

The work area must be safe and fully accessible before work begins or we may have to leave and return at a later date until it is clear.
Flat-pack and general works require adequate space for both the items and our working area.
Please remove any personal or valuable possessions from the area. HHS is not responsible for any damage to your belongings that could have been removed.

2. Repairs

Repairs will always be carried out to the best of our ability with the materials agreed upon under a process of elimination - this methodically targets the problem.
Repairs are working with 'existing' parts. These may be broken, unreplaceable or worn through fair wear and tear.
There is no guarantee of success for any repair, as some issues may require new parts or additional work beyond a standard repair.
Parts are not included in labour charges and will be billed separately.
Labour is chargeable even if a repair is unsuccessful and beyond our control. (meaning the part(s) are not functioning as intended and is not repairable without ordering new parts or an entire new part)
Payment cannot be held for an unsuccessful repair.

3. Payments

A deposit may be required to secure a booking or cover material costs.
Payments are due for a minimum call-out of 1 hour (£60.00), regardless of the time spent up to one hour and £40 thereafter for subsequent hours.
Investigation and process of elimination are standard practices for identifying problems and are charged at the hourly rate stated on the website.
Each visit will usually be invoiced separately when undergoing investigation and repair work. .
Invoices are issued upon completion of work unless phased payments have been agreed upon.
Late payments are not acceptable under any circumstances and may result in the termination of the agreement.
Payment is due immediately upon receipt of the invoice or on the agreed dates.
Payments can be made via BACS or cash.
Handyman Harpenden Solutions is not VAT-registered.

4. Materials, Estimates, Quotes, Hours & Rates

Materials purchased by HHS will be retained by HHS.
Online prices are not an indication of what HHS charges. Where we supply materials, it is standard practice to apply a markup, and a sourcing fee may also be charged.
Small, shorter duration or complex jobs that cannot be accurately quoted will be charged at an hourly rate.
Fixed quotes remain valid for the described work only. If completed sooner than estimated, the quoted price still applies.
Hours allotted to the quote may include sourcing, researching materials and collection.
Quoted works include only what is specified in the quote, and this forms the agreement that will be honored.
Unforeseen circumstances or additional work may result in extra charges and this will be communicated beforehand and agreed between both parties.
Material costs are not included in labour charges and will be billed separately.
If clients choose to supply their own materials, they are responsible for ensuring suitability. A material consultation is charged at £105.00 per hour if needed.
Materials may be delivered to your property in our absence. HHS is not liable for any issues arising from third-party deliveries, including property damage.
While our standard rates apply to general handyman work, certain tasks requiring excessive physical strain, specialised skills, or difficult working conditions may be subject to adjusted pricing.

5. Additional Work & Changes

Any additional work requested after a job has commenced will be charged separately and may extend the completion time.
If additional work prevents or delays the original quoted job, a 50% interim payment of the outstanding balance will be required.
Fixed pricing for additional work will be agreed upon in writing before commencement, which may cause delays.

6. Rubbish Disposal

All waste and rubbish must be disposed of by the client unless agreed otherwise in writing.

7. Cleaning

We take care to clean up after work, but fine dust may settle hours later due to the nature of certain tasks.

8. Weather Conditions

HHS reserves the right to reschedule jobs due to unsuitable weather conditions.

9. Property Considerations

While we take every precaution, minor disturbances such as footprints in gardens or slight marks may occur and are considered reasonable consequences of work being carried out.
Protective measures will be used where appropriate, but HHS is not liable for reasonable impacts to surrounding areas.
We always take care to protect your property during work, restoration, varnishing, staining, and painting etc. However, fair wear and tear is a normal part of aging with any property or furniture. Renovation work can also draw attention to existing imperfections, as freshly restored or painted areas often make you notice details more closely. This is common and does not mean HHS is responsible for those pre-existing or naturally occurring imperfections.
You agree that your services of electricity, gas, and water may be used to complete the job.

10. Scope of Work & Making Good

HHS will only carry out the work explicitly agreed upon. Any additional tasks must be discussed and quoted separately.
If it is not listed on the estimate or quote, it is not included in the job.

11. Painting, Plastering & Filling Standards

Painting Existing Plaster:

Standard Paint Finish: Minimal preparation, mist coat, and two coats of paint. This helps reduce but does not eliminate imperfections.
Prep & Paint: Filler applied where needed, sanding, mist coat, and two coats for a professional finish.
Paint Patching: Colour variations may occur when touching up. A full repaint may be required for a uniform finish.

Filling & Patching:

Filled areas require sanding after drying. If not included in the agreed work, this is the client’s responsibility.
Some imperfections may still be visible. Additional fine filler and sanding may be necessary before painting.

Note: Despite thorough preparation, slight variations in texture or finish may still be visible due to lighting, humidity, or the nature of the wall surface.

12. General Notice

By engaging Handyman Harpenden Solutions, you acknowledge and agree to these terms.
Thank you for choosing us, and we look forward to working with you!